Privacy Policy

Effective Date: 1st January 2025

 

Introduction

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Child Loss Online ("we," "us," "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this policy carefully to understand our practices regarding your information.

 

Information We Collect

 

We collect information to provide, improve, and personalise our services. The types of information we may collect include:

 

Personal Information

 

• Name

• Email address

• Phone number (if provided)

 

Sensitive Information

 

We understand the sensitive nature of the topics discussed on our platform. If you choose to share personal experiences or submit content, please be aware that these may include sensitive personal information (e.g., details about child loss, grief experiences). Sharing this information is entirely voluntary.

 

Non-Personal Information

 

• Browser and device information

• IP address

• Website usage data (e.g., pages visited, time spent on pages)

• Cookies and tracking technologies

 

How We Use Your Information

 

We may use the information we collect for the following purposes

 

Service Delivery

 

• To provide access to our website and services

• To personalise your experience

• To communicate with you, including responding to inquiries and sending updates

 

Community Support

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• To facilitate discussions and connections in our community forums

• To provide resources and support materials

 

Analytics and Improvements

 

• To understand user behaviour and preferences

• To improve our website, services, and content

 

Legal Compliance

 

• To comply with applicable laws, regulations, and legal processes

 

Sharing Your Information

 

We respect your privacy and do not sell or rent your personal information. However, we may share your information under the following circumstances

 

With Your Consent

 

We may share information when you explicitly agree to such sharing.

 

With Service Providers

 

We may share information with trusted third-party service providers who assist us in operating our website or delivering services (e.g., hosting providers, analytics providers). These providers are obligated to maintain the confidentiality of your information.

 

For Legal Reasons

 

We may disclose information to comply with legal obligations, respond to lawful requests, or protect our rights, property, or safety.

 

Your Choices and Rights

 

You have rights regarding your personal information, including

 

Access and Correction

 

You may request access to the information we hold about you and request corrections if necessary.

 

Data Deletion

 

You may request the deletion of your personal information, subject to any legal obligations requiring its retention.

 

Opt-Out Options

 

You can opt out of receiving non-essential communications by following the unsubscribe instructions in emails or contacting us directly.

 

Cookie Preferences

 

You can manage cookies through your browser settings or our cookie management tool (if available).

 

Data Security

 

We implement reasonable measures to protect your information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We encourage you to protect your account credentials and report any security concerns to us promptly.

 

Children’s Privacy

 

Our platform is intended for individuals aged 18 and older. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will take steps to delete the information promptly.

 

Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any information.

 

Updates to This Privacy Policy

 

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant updates by posting the revised policy on our website with a new effective date.

 

Contact Us

 

If you have any questions or concerns about this Privacy Policy or how your information is handled view our Terms and Conditions and contact us at email address cwfreelanceuk@gmail.com
 

Acknowledgment

 

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.